Delivery and return policy

Delivery of a product(s):

Here at ARCollectables, we pride ourselves on ensuring every order is picked and packed with care and sent out to you as quickly as possible. Usually, we deliver within 48 hours.

Our aim is to provide you with excellent service, and whether you’re ordering for a loved one or yourself, rest assured the ARCollectables team will deliver this time and time again.

International orders may include customs and import charges that could occur with the delivery of your purchase. 

Returning a product(s):

We believe that you will be delighted with your product but you might feel it necessary to return an item.

If you are unhappy with an item when you receive it or if you simply changed your mind, you are entitled under UK law to cancel a contract for the purchase of an item within 14 days  from the day after the day the item was received. ARCollectables is happy to offer a 30-day return policy from the date of receipt to its customers. Please return the product to us within 30 days from the day you cancelled the contract, product needs to be sent back in the same state it was sent and unused, with all its packaging.

Product(s) must be returned to the same address they were shipped from

Product(s) must have no signs of extra damage or be in worse quality than they were sent out like

You will be refunded the price you paid for the product(s) you returned to the original payment card. 

You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (this does not include any issues which are due to our fault or negligence) or not in its original condition, then we reserve the right to deduct the costs for a new bracelet or strap from your refund of the price of the watch. 

We will make the refund directly to the payment method used to place the original order, within 14 days of the day we receive the product(s) back. Please bear in mind that we will proceed with a quality check to make sure that we are satisfied with the condition of the watch (items should remain in the same condition they have been delivered to you in).